Customer Support Center
Frequently Asked Questions
Clear, honest answers about our washing machine repair services, pricing, warranty coverage, and booking schedules.
Booking & Scheduling
How to reserve slots, emergency dispatch, and rescheduling details.
You can request a repair slot through our website by filling in the "Request a Suitable Slot" form, calling us at +65 8131 3085, or sending a WhatsApp message. We will confirm your appointment within a few hours.
Yes, we offer same-day repair service subject to technician availability. For same-day requests, please contact us before 2PM. Emergency requests are also available at an additional charge.
Yes, you can reschedule or cancel your appointment by contacting us at least 4 hours before the scheduled time. Please call or WhatsApp us to make changes to your booking.
Pricing & Quotations
Diagnostic fees, repair pricing, parts costs, and refunds.
The cost depends on the type of fault and parts required. We charge a diagnostic fee starting from S$55, which is waived if you proceed with the repair. You will receive a clear quotation before any repair work begins.
Yes. Our technician will diagnose the problem and provide you with a clear quotation before starting any repair work. You can approve or decline the quotation. There are no hidden charges.
Our Repair Service
Types of washers we fix, covered areas in Singapore, and process details.
We repair all major washing machine brands including Samsung, LG, Bosch, Panasonic, Electrolux, Hitachi, Toshiba, Sharp, Midea, Whirlpool, Beko, and other brands. Contact us if your brand is not listed.
We provide islandwide washing machine repair service across Singapore, covering all residential areas including HDB flats, condominiums, and landed properties.
Please empty the washing machine of all laundry, ensure the power is off, and provide clear access to the machine. If possible, note down any error codes displayed. Having the model number ready will help speed up the diagnosis.
Warranty & Coverage
Length of warranty, covered parts, and dispute resolutions.
All our repairs come with a 30-day warranty covering parts and labour. If the same issue recurs within the warranty period, we will fix it at no additional charge.
Payment Methods
Payment terms, invoices, and accepted methods in Singapore.
We accept Cash, PayNow, and bank transfer. Payment is collected after the repair is completed and you are satisfied with the work.
Still have questions?
Can't find the answers you're looking for? Reach out to our friendly support team.