Cancellation Policy

At WasherRepairSG, we value your time and our technicians' schedules. Please review our policy on cancellations and rescheduling of appointments.

1. Notice Period for Changes

If you need to reschedule or cancel your washing machine repair booking, we kindly request that you notify us at least 4 hours before your scheduled time slot. You can reschedule easily by calling us at +65 8131 3085 or messaging us on WhatsApp.

2. Late Cancellations

If a booking is cancelled or rescheduled less than 4 hours before the arrival window, or if the customer is not present at the address during the scheduled time (no-show), we reserve the right to bill a S$30 convenience fee to cover the technician's transit and scheduling losses.

3. Technician On-Site Cancellations

If our technician has already arrived at your property and you decide to cancel the inspection before diagnostics begin, a call-out fee of S$30 is payable. If diagnostic work has commenced, the standard diagnostic fee is payable.

4. Updates and Rescheduling

In rare circumstances where our technician is delayed due to complex repairs or traffic conditions, we will contact you immediately to provide a new estimated arrival time or coordinate a rescheduled slot at your convenience.